FREQUENTLY ASKED QUESTIONS

Will MoveMonkey pack, unpack and arrange all household and office items?

We offer a range of services which allow you get involved with your move only as much as you would like from just renting you a truck to move your items yourself to our standard relocation service where we pack, unpack and arrange all items for you. Please note that appliances such as air conditioners and wall mounted televisions can be uninstalled and reinstalled for you at a separate cost.

Do you provide insurance cover for my items being relocated?

While we take care to provide unrivalled protection for your household and office items using the safest packing materials and technique. MoveMonkey leaves nothing to chance. Items packed by us and relocated in our vehicles are insured but only to a prescribed maximum limit included in our terms of service. However we offer increased cover on demand through our insurance partners.

How long does it take to relocate my home or office?

Our team of expert movers understand the value of saving time and are able to complete your move mostly in just a few hours if moving within the city and about 2 – 3 days when moving you across state lines depending on the destination.

Do I need to do anything to prepare for my move?

Yes, you do. Prior to our arrival you should:

  • Dispose of all items you do not wish to take with you
  • Clear out all stores and storage areas
  • Disconnect and defrost refrigerators and freezers
  • Drain Washing Machine
  • Remove fixtures and fittings from walls
  • Uninstall air conditioners, wall mounted televisions, satellite TV systems, lighting and generators
  • Put away valuable jewellery, watches, phones and cash
How long in advance should I book my move?

MoveMonkey requires upto 48 hours to secure your move date and allow our crew enough time to provide you with packing materials such as moving boxes and guidance that'll prepare you for your awesome relocation experience. However, we will always try to match your proposed move date even on short notice.

Are there any items you do not move?

We take care not to carry items prohibited by law and also hazardous items that increase the possibility of risk to your other household or office items being relocated. Such items we will not move include:

  • Cash
  • Jewellery
  • Firearms and ammunition
  • Gas Cylinders (we may carry if empty and gas is properly and completely discharged)
  • Foodstuff
  • Liquids stored in jerry cans or any other containers
  • All hazardous items and chemicals
How is my move cost calculated?

Our pricing is dynamic and typically varies based on volume of items to be moved and also the distance between the origin and destination locations. MoveMonkey offers the best in-class value for money service and we would be glad to customise a service that meets your budget and need.

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Terms and conditions of service  
Have more questions?

We would love to hear from you. Our move consultants will be delighted to provide answers to any of your questions through the following channels:

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